FAQ

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Do you have a pickup point to take my order for free?

Yes! We have opened pick up point located at Vienybės aikštė, K. Donelaičio st. 60, Kaunas, Lithuania. Please wait for a notification before picking up your order. Your order confirmation number & ID card will be needed for pickup. Please contact us in order to schedule Pick up time.

Which payment methods do you accept?

The order can be paid for with credit or debit bank cards, also, you can use Paypal, making a direct transfer to a bank account, or paying by cash (only for pick-up orders).

How can I apply for an exchange or refund?

Any item which you are not completely satisfied with or does not fit as expected can be exchanged or refunded. To be eligible for a return or refund, the item must be returned within 14 days from the date of delivery of the goods. The item needs to be of unused condition and with undamaged packaging. Please note, that you need to return goods using post machine upon your own costs.

Do you refund delivery charges?

In some cases, your delivery charge will be refunded, for example if your entire order was faulty or the goods arrived damaged. You can read more in our T&C.

Where do you deliver and how long it might take?

We deliver across all Europe, and it takes up to 5 working days. The delivery time depends on a specific country. If your country is not on the delivery list, please feel free to contact us by email at hello@zoze.shop. When your order is dispatched, you'll receive an email with a tracking number that can be used to track your delivery.

How much does shipping cost?

In Lithuania we offer free shipping for orders over 15€. On orders of 25 €or more, we offer free delivery within the European Union. Otherwise for the standard shipping costs 3.99€. Also, we have a pick-up point located at Vienybės aikštė, K. Donelaičio st. 60, Kaunas, Lithuania, you can take your order for free. To other countries shipping costs are 6,99€ for DPD Home Delivery.